AO World
Ticker: AO. Exchange: LSE ao.com/

Founded in 2000 by CEO John Roberts, AO World has grown to be a major online retailer of major domestic appliances (“MDA”) such as washing machines and fridges with 16% market share. The company also sells a wide variety of small domestic appliances (“SDA”), televisions (“AV”), mobile phones, consumer electricals and laptops. With a focus on brilliant service and two-person delivery, installation and recycling, the group has received over 500,000 Trustpilot reviews with an impressively high average score of 4.9/5. The group has also invested in its own recycling centre (“WEEE processing facility”), ensuring customers’ electronic waste is dealt with responsibly.

Mobile momentum builds; shares look underrated

AO has announced a UK-wide partnership with Timpson whereby customers can trade-in their old smartphones to one of Timpson’s 1,300 stores and receive the trade-in value within 15 minutes. This exciting initiative follows a successful 4-month trial and marks another significant step forward in AO’s mobile strategy, following its recent launch of “Switch24”. 

AO’s acquisition of musicMagpie in December 2024, for just £10m equity, extended AO’s mobile proposition into refurbished smartphones, catering for customers wanting value and, importantly, a sustainable choice. We anticipate musicMagpie’s new partnership with Timpson will be a win for consumers, particularly the 68% of consumers preferring to trade-in their devices in person, a win for musicMagpie as their stock of smartphones increases, and a win for AO. 

On adjusted estimates, we forecast that AO will generate over £140m cumulative FCF FY26E-FY28E and a 13% CAGR in Adj. EPS FY25-FY28E. Yet it trades on only c.15x cal 2027 PER, which we believe significantly undervalues AO’s growth prospects. Our unchanged 170p Fair Value per share equates to c. 5% cal 2027 FCF yield.

 

 
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