Founded in 2000 by CEO John Roberts, AO World has grown to be a major online retailer of major domestic appliances (“MDA”) such as washing machines and fridges with 16% market share. The company also sells a wide variety of small domestic appliances (“SDA”), televisions (“AV”), mobile phones, consumer electricals and laptops. With a focus on brilliant service and two-person delivery, installation and recycling, the group has received over 500,000 Trustpilot reviews with an impressively high average score of 4.8/5. The group has also invested in its own recycling centre (“WEEE processing facility”), ensuring customers’ electronic waste is dealt with responsibly.

27 Jun 2024

AO World - FY Results - Investor Presentation video - 26 June 2024

John Roberts (Founder & Chief Executive) and Mark Higgins (Group CFO) of AO World held an Investor Presentation and Q&A for investors. This included an introduction to AO and a detailed review of highlights for the Full Year to 31st March 2024.

The team discussed the good progress on profit performance delivered in the year, the strengthened balance sheet, and the successful strategic pivot to focus on profit and cash generation. Management highlighted their ambition for double digit revenue growth in FY25, their pursuit of 5% PBT margins and how they are tackling the turnaround in mobile.

The full video is available below, divided into chapters:
0:00:03 Introduction to AO World (John Roberts)
0:05:50 Financial Summary (Mark Higgins)
0:13:57 FY24 progress, Foundations for growth
0:23:51 Questions & Answers

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