Founded in 2000 by CEO John Roberts, AO World has grown to be a major online retailer of major domestic appliances (“MDA”) such as washing machines and fridges with 16% market share. The company also sells a wide variety of small domestic appliances (“SDA”), televisions (“AV”), mobile phones, consumer electricals and laptops. With a focus on brilliant service and two-person delivery, installation and recycling, the group has received over 500,000 Trustpilot reviews with an impressively high average score of 4.9/5. The group has also invested in its own recycling centre (“WEEE processing facility”), ensuring customers’ electronic waste is dealt with responsibly.

19 Jun 2025

AO World - FY Results - Investor Presentation video - 18 June 2025

John Roberts (Founder & Chief Executive) and Mark Higgins (Group CFO) presented highlights of the company's Full Year results for the period to 31 March 2025. These included double-digit growth in the core B2C Retail business, with LFL adjusted profit before tax growing faster than revenue (up 32% to £45.2m).

The company outlined the size of the market opportunity, cash generation and operational excellence. Management commented on the successful acquisition of musicMagpie and highlighted their Trustpilot rating increasing to a globally leading 4.9/5 on over 750,000 reviews. The team then provided an in-depth review of financial performance, a detailed strategic update, and answered a range of questions submitted by viewers.

The full presentation and Q&A session is available to watch, divided into chapters as below:
0:00:00 Welcome & highlights of a record year
0:02:32 Market opportunity
0:07:17 Animation video
0:15:46 Financial performance
0:26:44 Strategic update
0:32:56 Summary
0:34:13 Questions & Answers

Return to AO World

Register to be first

Get research on the companies that interest you straight to your inbox

Equity Development is a partner to successful companies looking to enhance their investor relations. Our top-rated analysts produce best in class investment research. Based in London, UK, we help our clients connect with investors via presentations and interviews.

Equity Development Limited 3rd Floor, 80 Cheapside, London, EC2V 6EE

Website design & development by Breckenridge